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A Visit to the Clinic (A)
This short teaching case helps students to learn to identify waste and teaches them how to use a Kaizen event to improve a process. It also touches on experience engineering concepts.
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A Visit to the Clinic (B)
This short case teaches students how to identify waste and to use a Kaizen event to improve a process. It also touches on experience engineering concepts.
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Cereal Partners Worldwide: A General Mills - Nestlé Joint Venture
This teaching case tells the story of how General Mills created a joint venture with Nestlé to bring breakfast cereal to Europe.
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Customer-Driven Learning at Radisson Hotels Worldwide
This case was written as a part of a larger project exploring how organizations can “learn” from their customers. The case takes a strategic view on service learning in the Radisson organization and considers issues such as their service guarantee, measuring customer satisfaction, improving employee satisfaction, and their guest information systems. This case has been reprinted in several editions of the McGraw-Hill text Operations Management Contemporary Concepts by Roger Schroeder, Susan Meyer-Goldstein, and Johnny Rungtusanatham.
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Error Proofing for the United States Air Force
This short teaching case gives students an opportunity to practice error-proofing and causal mapping concepts.
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Error Proofing for Walgreens
This short teaching case gives students an opportunity to practice error-proofing and causal mapping concepts.
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Forecasting for SPX OTC Service Solutions
This teaching case discusses some of the problems related to forecasting and Sales & Operations Planning. Some of the issues in the case include the benefits of improving forecast accuracy, justification of investing in improving forecasting systems, and problems with forecasting.
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Franchise Operations at Great Clips
This teaching case was developed for the 2003 Strategic Advantage executive program. The case was developed with the help of the Senior VP and VP of Operations. This cases touches on issues such as service management, location, franchising, growth strategy, and service quality.
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Kaizen Toast Game
This is a game based on a video that teaches lean manufacturing concepts. The students watch the video of man making toast for his wife and have to (1) identify all eight wastes and (2) find ways to eliminate these wastes to develop a better process. This simple case is a lot of fun, but more importantly it helps people learn to see waste in their own personal lives and in their organizations in a new way.
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Lean Manufacturing at Phillips & Temro
This teaching case shows an example of lean manufacturing that emphasizes poke yoke, just-in-time manufacturing, and OEE. The case ends with a question about international location.
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Lean Simulation Game
This is an adaptation of the classic lean simulation game (HP video, circa 1983) that teaches the benefits of small lotsizes and pulling rather than pushing. It also can be used to teach cellular manufacturing concepts.
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Managing Field Inventories for CRM Medical Devices
This teaching case discusses the problem of “trunk stock” for the medical device industry. This inventory is very expensive and tends to be slow moving. Some of the issues in this case include the newsvendor problem and calculating safety stocks. This case is accompanied by a paper entitled “Managing Slow Moving Inventories” and an Excel workbook slowmove.xls.
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Mass Customization: The Sticky Notes Story
This one one-page teaching case stimulates good discussion around mass customization issues. The product here is essentially the 3M Post-it Note product. The problem has to do with serving the “big box” retailers Staples, Office Max, and Office Depot, all of whom want unique products and a low price guarantee.
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Mass Customizing AbleNet, Inc.
This teaching case shares the interesting story of a firm that serves the handicapped children market. The company is able to improve its product designs to leverage postponement and mass customization principles to dramatically reduce inventory and improve service.
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Mycereal.com: Customized Breakfast Cereal by General Mills
This case tells the interesting story of how General Mills created a direct internet channel to the market with customized breakfast cereal. The case deals with mass customization, internet strategy, CRM database, and product configurators.
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Retail Inventory Management Systems at Musicland
This teaching case discusses a wide variety of inventory management issues and touches one e-commerce strategy, location strategy, and acquisition strategy.
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Ship Hit Bridge
This two-page teaching case tells the fascinating story of a ship that hit a bridge on the St. Lawrence Seaway. This case is accompanied by an interesting video of a large ship smashing into a lift bridge on the St. Lawrence Seaway. The case requires students to create a causal map to identify the system of causes, develop a set of projects that might be pursued to address the causes, and finally prioritize these projects based on impact and effort.
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SimonDelivers.com
This case tells the story of a grocery store that delivers directly to the customer. Issues include e-commerce, warehousing, customer service, startup strategy). This case was written with the help of the president, vice president of operations, and several other executives from the firm.
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Six Sigma at 3M
This teaching case tells the story of 3M’s Six Sigma program. Topics in the case include organizational change, quality management program, and corporate strategy. This case has been reprinted in several editions of the McGraw-Hill text Operations Management Contemporary Concepts by Roger Schroeder, Susan Meyer-Goldstein, and Johnny Rungtusanatham.
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St. Martha’s Hospital: Re-engineering the Medication Delivery System
This case was written at a large hospital associated with the Mayo Clinic. The case requires that students create a process map and then find opportunities for improvement using error proofing, quality improvement, and automation.
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