2010 Edition
Arthur V. Hill, University of Minnesota
Publisher: Clamshell Beach Press

When Professor Hill was on the faculty at IMD International in Switzerland, he gave his MBA students a one-page list of 50 essential operations management terms that they were required to master. Several students requested help in defining those terms. This Encyclopedia of Operations Management grew out his response to those requests. Building on the 2005 and 2007 editions, this 2010 edition has over 1250 entries with over 3500 links between entries that can be used to help students build a complete mental map of the field of operations management.

The Encyclopedia of Operations Management includes precise formal definitions and short articles for over 1250 operations management terms and concepts. Completely rewritten and expanded to 360 pages with many graphs, figures, and photos.

• A new must-have book for professors, students, and managers.
• Spans a wide range of disciplines and important new terms.
• Includes both the “soft” and “hard” sides of OM.
• Great for both MBAs and undergraduate students.
• Excellent training manual for blackbelts.
• Thousands of cross-references create an integrated map of OM.
• Hundreds of references to other sources.
• Many Excel workbook formulas and tools.