Teaching Cases

Product Name Price
A Visit to the Bank $5.00 Buy Now
This case was written for the Bank Mandiri Executive program to help bank managers practice ethnography, empathic design, design thinking, lean thinking, and experience engineering to “see waste” and improve customer-facing processes.

More...

A Visit to the Clinic (A) $5.00 Buy Now
This short teaching case helps students to learn to identify waste and teaches them how to use a Kaizen event to improve a process. It also touches on experience engineering concepts.

More...

A Visit to the Clinic (B) $5.00 Buy Now
This short case teaches students how to identify waste and to use a Kaizen event to improve a process. It also touches on experience engineering concepts.

More...

Cereal Partners Worldwide: A General Mills - Nestlé Joint Venture $5.00 Buy Now
This teaching case tells the story of how General Mills created a joint venture with Nestlé to bring breakfast cereal to Europe.
More...

Customer-Driven Learning at Radisson Hotels Worldwide $0.00 Buy Now
This case was written as a part of a larger project exploring how organizations can “learn” from their customers. The case takes a strategic view on service learning in the Radisson organization and considers issues such as their service guarantee, measuring customer satisfaction, improving employee satisfaction, and their guest information systems. This case has been reprinted in several editions of the McGraw-Hill text Operations Management Contemporary Concepts by Roger Schroeder, Susan Meyer-Goldstein, and Johnny Rungtusanatham.
More...

Error Proofing for the United States Air Force $5.00 Buy Now
This short teaching case gives students an opportunity to practice error-proofing and causal mapping concepts.

More...

Error Proofing for Walgreens $5.00 Buy Now
This short teaching case gives students an opportunity to practice error-proofing and causal mapping concepts.

More...

Forecasting for SPX OTC Service Solutions $5.00 Buy Now
This teaching case discusses some of the problems related to forecasting and Sales & Operations Planning. Some of the issues in the case include the benefits of improving forecast accuracy, justification of investing in improving forecasting systems, and problems with forecasting.
More...

Franchise Operations at Great Clips $5.00 Buy Now
This teaching case was developed for the 2003 Strategic Advantage executive program. The case was developed with the help of the Senior VP and VP of Operations. This cases touches on issues such as service management, location, franchising, growth strategy, and service quality.

More...

Improving the Customer Experience at Thomson Reuters $5.00 Buy Now
This case shares Bob Azman’s dilemma of how to transform ten business units in the Profession Division of Thomson Reuters to improve the customer experience while reducing cost (or at least making the businesses more scalable). The case considers issues such as experience engineering and customer service metrics.

More...

Is process the enemy of innovation? $5.00 Buy Now
This case was written for the General Mills ITQ MBA Essentials program as the basic of a class discussion (and argument) around the role that process can play in developing both product and process innovation.

More...

Is quality mostly just inspection? $5.00 Buy Now
This case was written for the General Mills ITQ MBA Essentials program to help participants better understand that quality is far more than just inspection.

More...

Is supply chain & operations strategic? $5.00 Buy Now
This case was written for the General Mills ITQ MBA Essentials program to emphasize the importance of looking at the supply chain and operations management discipline through a strategic lens.

More...

Kaizen Toast Game $5.00 Buy Now
This is a game based on a video that teaches lean manufacturing concepts. The students watch the video of man making toast for his wife and have to (1) identify all eight wastes and (2) find ways to eliminate these wastes to develop a better process. This simple case is a lot of fun, but more importantly it helps people learn to see waste in their own personal lives and in their organizations in a new way.
More...

Lean Manufacturing at Phillips & Temro $5.00 Buy Now
This teaching case shows an example of lean manufacturing that emphasizes poke yoke, just-in-time manufacturing, and OEE. The case ends with a question about international location.
More...

Lean Simulation Game $5.00 Buy Now
This is an adaptation of the classic lean simulation game that teaches the benefits of small lotsizes and pulling rather than pushing. It also can be used to teach cellular manufacturing concepts.

More...

Managing Field Inventories for CRM Medical Devices $5.00 Buy Now
This teaching case discusses the problem of “trunk stock” for the medical device industry. This inventory is very expensive and tends to be slow moving. Some of the issues in this case include the newsvendor problem and calculating safety stocks. This case is accompanied by a paper entitled “Managing Slow Moving Inventories” and an Excel workbook slowmove.xls.
More...

Mass Customization: The Sticky Notes Story $5.00 Buy Now
This one one-page teaching case stimulates good discussion around mass customization issues. The product here is essentially the 3M Post-it Note product. The problem has to do with serving the “big box” retailers Staples, Office Max, and Office Depot, all of whom want unique products and a low price guarantee.

More...

Mass Customizing AbleNet, Inc. $5.00 Buy Now
This teaching case shares the interesting story of a firm that serves the handicapped children market. The company is able to improve its product designs to leverage postponement and mass customization principles to dramatically reduce inventory and improve service.

More...

Mycereal.com: Customized Breakfast Cereal by General Mills $5.00 Buy Now
This case tells the interesting story of how General Mills created a direct internet channel to the market with customized breakfast cereal. The case deals with mass customization, internet strategy, CRM database, and product configurators.

More...


Result Pages:  1  2  3  [Next >>]  Displaying 1 to 20 (of 51 products)