Teaching Cases

Product Name Price
Outsourcing at Fantastic Foods, Inc. $5.00 Buy Now
This case was written for the General Mills ITQ MBA Essentials program to help participants better understand the tradeoffs that need to be made in outsourcing decisions.

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Retail Inventory Management Systems at Musicland $5.00 Buy Now
This teaching case discusses a wide variety of inventory management issues and touches one e-commerce strategy, location strategy, and acquisition strategy.
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Service Quality at PNG Hotels $5.00 Buy Now
This case provides an example of a service firm (a national hotel chain) that has serious quality issues. Employee turnover is high in both the call center and in the hotels – and management has some indication that guests are not happy with the customer service. However, instead of focusing on customers (guests), the hotel’s president is focusing on cost reduction and accounting issues. Issues included in the case include operations strategy, the service profit chain, pooling, service quality metrics, employee turnover, culture, lean, and process improvement. The best operations strategy is to improve service quality to stimulate demand rather than just terminating contracts with hotels and entering into the “death spiral” with too much overhead.

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Service Quality at PNG Hotels – Teaching note $5.00 Buy Now
A teaching note for Service Quality at PNG Hotels case.

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Ship Hit Bridge $5.00 Buy Now
This two-page teaching case tells the fascinating story of a ship that hit a bridge on the St. Lawrence Seaway. This case is accompanied by an interesting video of a large ship smashing into a lift bridge on the St. Lawrence Seaway. The case requires students to create a causal map to identify the system of causes, develop a set of projects that might be pursued to address the causes, and finally prioritize these projects based on impact and effort.

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SimonDelivers.com $5.00 Buy Now
This case tells the story of a grocery store that delivers directly to the customer. Issues include e-commerce, warehousing, customer service, startup strategy). This case was written with the help of the president, vice president of operations, and several other executives from the firm.

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Six Sigma at 3M $5.00 Buy Now
This teaching case tells the story of 3M’s Six Sigma program. Topics in the case include organizational change, quality management program, and corporate strategy. This case has been reprinted in several editions of the McGraw-Hill text Operations Management Contemporary Concepts by Roger Schroeder, Susan Meyer-Goldstein, and Johnny Rungtusanatham.

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St. Martha’s Hospital: Re-engineering the Medication Delivery System $5.00 Buy Now
This case was written at a large hospital associated with the Mayo Clinic. The case requires that students create a process map and then find opportunities for improvement using error proofing, quality improvement, and automation.

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Strategic Process Improvement at ADC $5.00 Buy Now
This case shares David Choe’s dilemma challenge of improving customer satisfaction in a business that had grown through acquisition. Challenges included poor on-time delivery performance, high product complexity, and too much inventory.

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Strategic Sourcing at the University of Minnesota $5.00 Buy Now
This case teases out the issues of “leveraging the spend” at the University of Minnesota to help the U become more “operationally efficient.”

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Supplier Development at Auditory Technology, Inc. $5.00 Buy Now
This teaching case was written with the help of a large medical device firm. The case discusses issues such as supply chain management, purchasing, strategic sourcing, and developing a supplier development organization in the context of a medical device firm.
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Sustaining Six Sigma at 3M $5.00 Buy Now
This teaching case is a follow-up on the original Six Sigma at 3M case and focuses on the problems of sustaining a Six Sigma program.

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The 5S Intervention $5.00 Buy Now
This short teaching case can be used as a homework assignment to help students experience 5S and appreciate that it is much more than just cleaning up their workarea. The exercise emphasizes the five levels of understanding of a 5S program.

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The ATI Supplier Negotiation Game $5.00 Buy Now
This teaching case provides students the opportunity to engage in a purchase negotiation process in dyads (pairs) to learn about negotiations in the purchasing context. This case was originally developed as a training tool for a large medical device firm.
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The Copy Machine Problem: A Queuing Example $5.00 Buy Now
This is a one-page problem that illustrates the economics of queuing theory.

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The Field Service Division of Diversified Manufacturing, Inc. (DMI) $0.00 Buy Now
This popular case is only four pages long, but is a great way to teach students about process mapping, process improvement, service quality, and service guarantees. The case also touches on the subject of pooling in a queuing context. This case has been reprinted in several editions of the McGraw-Hill text Operations Management Contemporary Concepts by Roger Schroeder, Susan Meyer-Goldstein, and Johnny Rungtusanatham.
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The Fill the Trucks Project $5.00 Buy Now
This short case presents an email from a manager to the president of a firm asking that someone else could handle the “Fill the Trucks” project. The case emphasizes the importance of a project charter, the RACI Matrix, and other good project management practices. The case also teases out issues related to delegation, supervision, and the need to sometimes renegotiate commitments. This case has been very successful in short executive programs and MBA program to introduce the concept of project management. It has also been used successfully in MBA preview sessions to introduce prospective students to the concept of a case analysis.

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The Functional Silo Game $5.00 Buy Now
This case is a good way to help students experience functional strife as they seek to get funds for their function. This teaching case was highlighted in a CNN segment in the summer of 1994 at the Carlson School. The theme of the case (and 20-minute CNN segment) was how B-schools were striving to be less “silo” oriented and more integrated in their approach to business education.

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The Marshmallow Challenge $5.00 Buy Now
The Marshmallow Challenge is a popular game that has been played by tens of thousands of people, from CEOs to kindergarten students, on every continent. This fun game teaches some simple but profound lessons about design thinking, innovation, assumptions, the new product development process, teamwork, and design and improvement activities in general.

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The Marshmallow Challenge – Teaching note $5.00 Buy Now
A teaching note for the Marshmallow Challenge case.

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